河南省2014年普通高等学校对口招收中等职业学校毕业生考试
旅游类专业课试题卷
考生注意：所有答案都要写在答题卡上，写在试题卷上无效
一、选择题（旅游英语1-10；补全对话11-18；阅读理解19-25；餐饮服务与管理26-45。每小题2分，共90分。每小题中只有一个选项是正确的，请将正确选项涂在答题卡上）
旅游英语1-10 1．汇率
A．exchange rate
2．待修房
A．OCC 3．预订
A．reception 4．宴会
A．specialty
B．bankrupt
C．banquet
D．bartender
5．客房部管家、客房部经理
A．housekeepor C．chambermaid 6．散客
A．individual person C．individual traveler
7．旅程、行程
A．itinerary 8．唐三彩
A．three-colors glazed Tang porcelain B．three-colors glazed Tang pottery C．three-colors glazed Tang carving potter D．three-color glazed Tang pottery
9．题字、镌刻
A．inscription 10．盥洗室
A．waitroom 补全对话11-18
(Dialogue-1)
(M-Manager
11．M: Good morning, sir. Can I help you?
G: Yes. M: What’s wrong?
M: I’m very sorry to have caused you such inconvenience. G-Guest)
B．laundry
C．washroom
D．waterroom
B．statue
C．status
D．inquisition
B．routine
C．itinerant
D．itemize
B．individual customer D．individual visitor
B．housekeeping man D．housekeeper
B．reservation
C．reservoir
D．conversation
B．ETD
C．DL
D．OOO
B．change rate
C．exchange counter
D．exchangeable rate
12．G: The room is dirty and the bathtub is not clean. The TV set doesn’t work. 13．G: 14．M: I’ll manage it. Would you like to move next to the room?
G: It’s very kind of you.
旅游类专业课试题卷 第 1 页（共 6 页）
M: You’re welcome.
A．I’ll go to deal with it soon. B．The hotel is terrible. C．We’ll help you with your luggage. D．Can you change a room for me? (Dialogue-2)
(C-Chambermaid
G-Guest)
15. C: Housekeeping. May I come in?
G: Yes, please.
C: May I do the turn-down service for you now? C: OK.
G: Can you get me a thermos of hot water? I just want a cup of hot coffee. And please hang “Do Not
16．G: No, thanks. I’d like to have a bath and take a rest after 6 hours’ long flight.
Disturb” sign outside my door after bringing the water.
17．C: I will be back soon.
G: Thank you.
C: You’re welcome. What time would you like me to make up your room?
C: In that case I’ll do the turn-down service for you when you turn the sign the other way and go out. G: Great.
C: Thank you. I’ll be right back, madam. A．I’ll go shopping with my friends around 19:00. B．Sorry to disturb you, madam. C．I understand. D．Is there anything I can do for you, madam? 阅读理解19-25（阅读下列短文，并根据文章内容选择最佳答案，将所选答案的序号填在答题卡上）
The Mountain of Songshan, which lies in the center of the vast Chinese nation, is one of the famous In AD 527 the religious teacher, Da Mo, traveled from India to Shaolin to spread the word of Buddha. He country’s Buddhist sacred land and the birthplace of Gongfu.
spent nine years living alone and meditating（冥想） in a cave above the Shaolin Temple. To keep his muscles healthy, he developed a series of movements and breathing exercises based on the movements of animals. It became the basis of Gongfu.
When Da Mo returned to the Shaolin Temple, he began to teach the monks these techniques, and his tool of Today, the Shaolin Temple welcomes millions of tourists a year. It shows us its history of a commercialized 19．The birthplace of Gongfu is ．
A．Mount Tai
B．Mount Song
C．Mount Wutai
D．Mount Huang
meditation evolved into a tool of combat. Gongfu was born.
form. But in the less visited temples of the Songshan hills, the original spirit of Shaolin lives on.
18．G: 旅游类专业课试题卷 第 2 页（共 6 页）
20．Which of the following didn’t Da Mo do?
A．Traveled from India to Shaolin C．Spread Gongfu all over the world D．Developed a series of movements
21．How long did Da Mo spend in a cave for meditating?
A．Nine months
B．Nine years
C．Half a year
D．Eight years
If Confucius（孔子）were still alive today and could celebrate his September 28 birthday with a big cake, While many people in China will remember Confucius on his special day, few people in the United States
B．Meditated in a cave above the Shaolin Temple
there would be a lot of candles. He’d need a fan or a strong wind to help him put them out.
will give him a passing thought. It’s nothing personal. Most Americans don’t even remember the birthdays of their own national heroes.
But this doesn’t mean that Americans don’t care about Confucius. In many ways he has become a bridge that foreigners must cross if they want to reach a deeper understanding of China. In the past two decades, the Chinese studies programs have gained huge popularity（普及、流行） in Western universities（大学）. More recently, the Chinese government has set up Confucius Institutes（学院）in more than 80 countries. These schools teach both Chinese language and culture. The main courses of Chinese culture usually include Chinese art, history and philosophy（哲学）.
Some social scientists suggest that Westerners should take advantage of the ancient Chinese wisdom to make up for the drawbacks（缺点、障碍） of Western philosophy. Students in the United States, at the same time, are racing to learn Chinese. So they will be ready for life in a world where China is an equal power with the United States. Businessmen who hope to make money in China are reading books about Confucius to understand their Chinese customers. So the old thinker’s ideas are still alive and well.
Today China attracts the West more than ever, and it will need more teachers to introduce Confucius and As for the old thinker, he will not soon be forgotten by people in the West, even if his birthday is. 22．The first paragraph is mainly intended to .
A．provide some key facts about Confucius
B．attract the readers’ interest in the subject C．show great respect for the ancient thinker D．prove the popularity of modern birthday
23．We can learn from Paragraph 4 that American students .
A．have a great interest in studying Chinese B．take an active part in Chinese competitions C．try to get high scores in Chinese exams D．fight for a chance to learn Chinese 24．What is the best title for the passage?
A．Forgotten Wisdom in America
B．Huge Fans of the Chinese Language C．Chinese Culture for
Westerners D．Old Thinker with a Big Future 25．The passage is likely to appear in . A．a biography C．a newspaper
旅游类专业课试题卷 第 3 页（共 6 页）
Chinese culture to the West.
B．a history paper
D．a philosophy textbook
餐饮服务与管理26-45 26．service charge
A．小费 27．dinner knife
A．牛排刀 28．grill room
A．宴会厅 29．medium
A．五成熟 30．餐巾
A．menu
B．napkin
C．chopsticks
D．napkin ring
B．三成熟
C．七成熟
D．一成熟
B．扒房
C．咖啡厅
D．多功能厅
B．头盘刀
C．主菜刀
D．黄油刀
B．服务方法
C．服务质量
D．服务费
31． 主要用于扑救电器设备的火灾。
A．泡沫灭火器 C．干粉灭火器
B．“1211”灭火器 D．二氧化碳灭火器
32． 又称鱼刺图、树枝图，是分析质量问题产生原因的一种有效工具。
A．因果分析图 C．圆形分析图
B．排列分析图 D．扇形分析图
33．下列属于迎宾员主要职责的是
A．递上菜单，并通知区域值台员提供服务 B．按餐厅的标准为客人提供尽善尽美的服务 C．处理客人投诉及突发事件
D．按餐厅的要求摆台，并做好开餐前的一切准备工作
34．西餐宴会在开始前 ，将面包、黄油摆放在客人的面包盘和黄油碟内。
A．10分钟
B．5分钟
C．20分钟
D．15分钟
35．餐饮服务只能当次享用，过时则不能再使用。这充分体现了餐饮服务的
A．直接性
B．一次性
C．差异性
D．无形性
36．220cm×220cm的台布，可供 人餐桌使用。
A．8~10
B．14~16
C．4~6
D．12~14
37．白葡萄酒的最佳饮用温度为
A．6~8℃
B．8~12℃
C．4~6℃
D．0~4℃
38．由河豚鱼、毒蘑菇、发芽的马铃薯和未煮透的四季豆而引起的中毒属于 食物中毒。
A．化学性
B．霉菌毒素
C．有毒动植物
D．细菌性
39． 菜口味偏咸、辣、酸、甜，口味重，油腻大。
A．英式
B．法式
C．美式
D．俄式
40． 以酒水为主，略备小吃食品，形式较轻松。
A．正式宴会
B．国宴
C．鸡尾酒会
D．茶话会
41． 是以蔗糖汁或蔗糖浆为原料经发酵和蒸馏加工而成的酒。
A．白兰地
B．威士忌
C．伏特加
D．朗姆酒
旅游类专业课试题卷 第 4 页（共 6 页）
42．按 分类，培训包括岗前培训、在职培训和脱产培训。
A．培训的内容 C．培训的性质
B．培训对象的不同层次 D．培训的时间阶段
43． 早餐也称大陆式早餐，内容简单，无蛋无肉。
A．美式
B．欧陆式
C．英式
D．韩式
44．饭店餐厅大多采用中央空调系统，夏季温度一般保持在 为宜。
A．18~20℃
B．10~15℃
C．20~22℃
D．22~24℃
45． 葡萄酒的含糖量在0.5%以下，口感酸而不甜。
A．半干型
B．干型 C．甜型
D．半甜型
旅游英语（50分）
二、判断题（每小题1分，共10分。在答题卡的括号内正确的用“T”表示，错误的用“F”表示）
46．Henan Opera is only popular in Henan Province.
47．It is not a guide’s duty to help guests exchange or return goods they are unsatisfied with when shopping. 48．When you know about the facts the guests complained, say sorry and give necessary explanation. 49．As a guide, you shouldn’t ask the guests if they have extra charge before checking out. 50．When a tour guide is going to meet a tour group, he need know their time of arrival.
51．Connecting Room means “two or more rooms with a door to allow access from one room to another”. 52．Reservation can only be made through the internet or over the phone.
53．When doing the turn-down service, the chambermaid should draw up the curtains. 54．Scotch is a kind of famous brandy in the world.
55．When you show the tour group around the viewpoint, you needn’t wear your Tour Guide ID Card.
三、选词填空（每小题2分，共20分。请用方框内所给的词或词组补全句子，并将其适当形式填在答题卡上相应的位置）
interest extend solve head title route reputation branch deposit visit 56．I believe it’s the best to take.
57．Let’s start today’s trip with a to Henan Museum first. 58．On behalf of our CITS, I’d like to a warm welcome to you all. 59．Please pay 500 Yuan RMB as in advance.
60．The dish was renamed “peony swallow dish” and enjoyed a high both at home and abroad. 61．It bears the honorable of the capital of seven dynasties.
62．Shadow Boxing is an important of Chinese martial arts. 63．I’ll contact the front desk to the problems.
64．There are many places of to visit in Henan.
65．We’ve got to see more places before back to the hotel.
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四、汉译英（每小题4分，共20分。请将下列句子的翻译写在答题卡上相应的位置）
66．我马上告诉饭店经理，希望他能尽快解决。 67．有金鱼图案的是手工双面绣。 68．请您填写入住登记表，好吗？ 69．请问您要的威士忌是净饮还是加冰？
70．谢谢大家的理解和合作，使得我的工作既顺利又愉快。
餐饮服务与管理（60分）
五、判断题（每小题1分，共10分。在答题卡的括号内正确的打“√”，错误的打“×”）
71．宫廷菜是指我国历代封建帝王、皇后、皇妃等享用的菜肴。72．餐饮服务人员工作期间可以戴结婚戒指。 73．西餐宴会的席位安排要遵循“高近低远”的原则。 74．黄油鸡卷、罗宋汤属于英式名菜。
75．煮沸消毒法是指将餐具放入网篮中，煮沸10~15分钟。 76．软饮料指不含酒精的饮料。在饭店通常指咖啡、茶、牛奶等。 77．餐饮产品的销售量受就餐环境的影响，不受经营空间的限制。 78．当主人在席间讲话时，服务员不用停止服务操作。
79．现代饭店管理理念要求组织机构扁平化，尽量减少管理层次。 80．酒的社会功能具体体现在营养功能、交际功能、医药功能等方面。 六、名词解释题（每小题3分，共12分）
81．国宴 82．酒吧 83．信任激励 84．美式服务
七、简答题（4小题，共27分）
85．中餐服务中如何为客人提供小毛巾服务？（5分） 86．简述餐饮部的职能。（8分）
87．在安排餐厅服务班次时，必须遵循的原则有哪些？（8分） 88．餐饮无形产品质量主要包括哪几个方面？（6分） 八、论述题（11分）
89．根据所学知识，结合实际，谈谈中餐宴会前的组织准备工作。
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